Refund, Cancellation and Subscription Policy

Free guides and basic app access are provided without charge and may be changed or withdrawn at any time. No cash value or refund applies.

A purchaser may request cancellation within 7 calendar days of purchase provided that:

• less than 10% of the course has been accessed or completed;
• no substantial downloadable materials have been downloaded;
• the request is made from the purchasing email address;
• the request is not abusive or part of repeated purchase-and-refund behaviour.

Once substantial digital content has been accessed, streamed, completed or downloaded, the purchase is generally non-refundable except where the content is materially defective, unavailable for an unreasonable period or a refund is required by applicable law.

Coaching involves reserved capacity, onboarding and personalised preparation. The following policy applies:

• Before onboarding or personalised work begins: cancellation within 7 calendar days may receive a refund less non-recoverable payment fees and any clearly documented work already completed.
• After onboarding, assessment, meal-plan preparation, programme creation or coaching access begins: setup or commencement fees are non-refundable to the extent permitted by law.
• For fixed-term coaching paid in instalments, cancellation does not erase fees already due for services delivered or committed resources. Future instalments may be stopped only where the written offer permits early cancellation.
• Missed check-ins, unused app access or failure to participate do not create an automatic refund.

• Users may cancel an auto-renewing subscription before the next renewal date.
• Cancellation prevents the next charge and access continues until the end of the paid billing period unless stated otherwise.
• Partial months are not normally refunded.
• Duplicate charges, demonstrable billing errors and service failures will be investigated and corrected.
• Where a subscription was purchased through a third-party platform, that platform's cancellation procedure may apply.

Unless a package states otherwise, live sessions cancelled with at least 24 hours' notice may be rescheduled once. Late cancellations and missed sessions may be treated as used, except in documented emergencies or at Adrienn's discretion.

Requests must be sent to thehormonemethodd@gmail.com with the purchaser's name, email address, order reference, product and reason for the request. Approved refunds will be returned to the original payment method. Processing times depend on Stripe and the card issuer.

Nothing in this Policy removes a mandatory right or remedy available under applicable UAE consumer law. Where a product or service is materially misdescribed, defective or not supplied, the request will be handled according to applicable law.